Shipping & Service Policy

1. Service Delivery

Tech Crusades provides digital services including software development, web development, mobile app development, and related consulting services. As digital services, our deliverables are provided electronically through:

• Cloud-based repositories (GitHub, GitLab, Bitbucket)
• Secure file transfer protocols
• Cloud hosting platforms
• Direct deployment to client servers
• Email delivery for documentation and reports

2. Delivery Timeline

2.1 Project Phases

Delivery timelines are agreed upon in the project contract and may vary based on project scope:

• Small Projects: 2-4 weeks
• Medium Projects: 1-3 months
• Large Projects: 3-6 months or as specified
• Ongoing Services: Continuous delivery as per agreement

2.2 Milestone Deliverables

Projects are typically delivered in phases or milestones. Each milestone delivery includes:

• Source code and documentation
• Testing reports
• Deployment instructions
• Progress updates

3. Service Availability

Our services are available globally. We operate in multiple time zones to serve clients worldwide:

• Primary Office: Austin, Texas, USA (Central Time)
• Secondary Office: Lahore, Pakistan (Pakistan Standard Time)
• Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (local time)
• Emergency Support: Available 24/7 for critical issues

4. Digital Delivery Methods

4.1 Code Delivery

All code is delivered through version control systems with appropriate access controls and documentation.

4.2 Documentation

Technical documentation, user guides, and project reports are delivered via email or secure file sharing platforms.

4.3 Deployment

We can deploy directly to client servers, cloud platforms, or app stores as per the project agreement.

5. Service Modifications

Changes to project scope or delivery timeline must be agreed upon in writing. Modifications may affect delivery dates and pricing.

6. Support and Maintenance

Post-delivery support and maintenance services are available as separate agreements. Support includes:

• Bug fixes and updates
• Technical support
• Feature enhancements
• Performance optimization

7. Contact Us

For questions about service delivery or to track your project status, please contact us: